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Policy

Privacy Policy

Effective Date: 18 May 2026

  1. INTRODUCTION

This Privacy Policy (“Policy”) is issued, adopted, and published by PRASA Infocom and Power Solutions Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at PRASA INFOCOM AND POWER SOLUTIONS PVT LTD 501, 502, Teerth Exchange, Sr No.45 1A/1, Pune Bangalore Highway, Baner, Pune, Maharashtra, 411045 (hereinafter referred to as the “Company”, “PRASA”, “We”, “Us”, or “Our”), in relation to the website operated and maintained by the Company at PRASA Website (“Website”). This Policy governs the collection, receipt, storage, use, processing, handling, transfer, disclosure, retention, safeguarding, and management of information obtained from any visitor, customer, prospective client, consultant, vendor, service recipient, or any other person accessing or using the Website (“User” or “You”). By accessing, browsing, interacting with, communicating through, or otherwise using the Website in any manner whatsoever, the User expressly acknowledges, accepts, and agrees to be bound by the terms and conditions contained in this Policy.

  1. DEFINITIONS

For the purposes of this Policy, unless repugnant to the context or meaning thereof, the expression “Applicable Laws” shall mean and include all applicable statutes, enactments, laws, rules, regulations, notifications, circulars, governmental directives, judicial precedents, and regulatory requirements enforceable in India and other relevant jurisdictions.

The expression “Personal Information” shall mean any information capable of identifying a natural person either directly or indirectly, including but not limited to name, email address, contact number, company details, location information, communication details, IP address, technical information, and any other information voluntarily submitted through the Website.

The expression “Processing” shall include collection, recording, storage, organization, retrieval, consultation, use, disclosure, dissemination, transfer, adaptation, restriction, deletion, destruction, or any other handling of information.

The expression “Third-Party Service Provider” shall mean any external service provider, analytics provider, hosting provider, cloud platform, consultant, communication platform, technical administrator, or technology vendor engaged by the Company for operational or business purposes.

  1. APPLICABILITY AND SCOPE

This Policy shall apply to all Users accessing or using the Website and shall govern all information collected through inquiry forms, contact forms, service request forms, brochure download forms, chatbot interfaces, WhatsApp communication systems, email communications, analytical technologies, and other communication or operational mechanisms available on the Website.

This Policy shall apply irrespective of the geographical location from which the Website is accessed and irrespective of whether the User is located within or outside India.

  1. INFORMATION COLLECTED

The Company may collect and process information voluntarily furnished by the User including but not limited to the User’s name, designation, company name, email address, contact number, location details, technical requirements, project information, communication content, inquiry details, and other business-related information submitted through the Website.

The Company may additionally collect technical and analytical information automatically through cookies, analytical systems, server logs, and operational monitoring technologies including IP address, browser type, device information, operating system details, date and time of access, navigation behaviour, referring URLs, user interaction patterns, and analytical statistics.

The Website presently utilizes Google Analytics and Google Search Console for monitoring Website performance, user interaction, operational analytics, and traffic behaviour.

  1. PURPOSE OF COLLECTION AND PROCESSING

The Company may collect, store, use, process, retain, transfer, and manage information for legitimate commercial, technical, contractual, operational, administrative, legal, and business purposes including responding to inquiries, processing service requests, providing consultancy assistance, sharing technical documents, brochures, quotations, and business information, improving Website functionality and operational performance, conducting internal audits and analytics, maintaining cybersecurity measures, detecting unauthorized activities, preventing fraud, complying with Applicable Laws, protecting legal rights, and establishing, exercising, or defending legal claims.

The User expressly acknowledges and agrees that submission of information through the Website constitutes voluntary and informed consent for such processing activities.

  1. USER CONSENT AND REPRESENTATIONS

By accessing or using the Website and voluntarily furnishing information, the User irrevocably represents, warrants, undertakes, and confirms that the information submitted is accurate, complete, lawful, authentic, and not misleading in any respect whatsoever.

The User further expressly consents to the collection, storage, processing, transfer, disclosure, and handling of such information in accordance with this Policy and Applicable Laws.

The User acknowledges and agrees that electronic communication and internet-based transmission systems may not be fully secure and that the Company shall not be liable for vulnerabilities or risks inherent in such systems.

  1. DISCLOSURE AND SHARING OF INFORMATION

The Company shall not sell, commercially exploit, or unlawfully disclose Personal Information of Users. However, the Company reserves the right to disclose or share information with its employees, officers, directors, consultants, affiliates, technical administrators, hosting providers, analytics providers, cloud service providers, communication platforms, auditors, legal advisors, financial consultants, governmental authorities, judicial authorities, law enforcement agencies, or regulatory bodies where such disclosure is reasonably necessary for operational, technical, contractual, commercial, compliance, security, or legal purposes.

The Company may additionally disclose information pursuant to mergers, acquisitions, restructuring transactions, business transfers, corporate reorganization, or similar commercial arrangements.

  1. INTERNATIONAL DATA TRANSFER

Considering that the Website is globally accessible and certain technological infrastructure, cloud systems, communication systems, analytical providers, or Third-Party Service Providers may operate outside India, the User expressly acknowledges and consents that information may be transferred, processed, stored, or managed across jurisdictions subject to commercially reasonable safeguards and operational requirements.

  1. DATA RETENTION

The Company reserves the right to retain information for such duration as may be reasonably necessary for legitimate business operations, customer engagement, operational requirements, contractual obligations, audit requirements, dispute resolution, cybersecurity monitoring, legal compliance, enforcement proceedings, or protection of legal interests.

The Company may anonymize, archive, erase, delete, or destroy information at its discretion subject to Applicable Laws and operational requirements.

  1. COOKIES AND ANALYTICAL TECHNOLOGIES

The Website may utilize cookies, session identifiers, analytical technologies, monitoring systems, and related digital tools for operational, analytical, technical, performance-related, administrative, and security purposes.

Users may restrict or disable cookies through browser settings; however, such restrictions may adversely affect Website functionality, accessibility, user experience, or operational performance.

The Company reserves the unrestricted right to implement additional tracking technologies, operational systems, or analytical tools in future subject to publication of revised policies.

  1. THIRD-PARTY PLATFORMS AND EXTERNAL SERVICES

The Website may contain integrations, communication interfaces, redirects, embedded systems, or external links relating to WhatsApp, chatbot systems, cloud infrastructure, analytical systems, email communication tools, or third-party service providers.

The Company neither controls nor assumes responsibility for the privacy practices, security standards, operational functionality, availability, or content of such third-party platforms and services.

Accessing or interacting with such external platforms shall be entirely at the User’s sole discretion and risk.

  1. SECURITY PRACTICES

The Company adopts commercially reasonable technical, operational, administrative, organizational, and cybersecurity safeguards for protection of information against unauthorized access, misuse, disclosure, destruction, loss, alteration, unlawful processing, or cyber threats.

Notwithstanding the foregoing, the User expressly acknowledges and agrees that no internet-based platform, electronic transmission system, server infrastructure, cloud system, or cybersecurity mechanism is absolutely secure or immune from hacking incidents, malware attacks, cyber threats, unauthorized access, system vulnerabilities, data interception, or operational failures.

Accordingly, the Company expressly disclaims all warranties relating to absolute security or uninterrupted operation of the Website and associated systems.

  1. DISCLAIMER OF WARRANTIES

The Website, systems, communication channels, and associated services are provided strictly on an “AS IS” and “AS AVAILABLE” basis without warranties or representations of any kind whatsoever whether express, implied, statutory, or otherwise.

The Company expressly disclaims all warranties relating to uninterrupted accessibility, technical accuracy, merchantability, fitness for a particular purpose, operational continuity, cybersecurity protection, non-infringement, or error-free functionality.

  1. LIMITATION OF LIABILITY

To the fullest extent permissible under Applicable Laws, the Company, its directors, officers, employees, consultants, affiliates, representatives, licensors, agents, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, exemplary, or consequential damages including loss of profits, business interruption, loss of data, reputational harm, cyber incidents, technical failures, operational disruptions, or unauthorized access arising out of or relating to access to or use of the Website, processing of information, third-party services, internet failures, or reliance upon Website content.

  1. INDEMNITY

The User irrevocably agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, affiliates, representatives, licensors, and agents from and against all claims, proceedings, liabilities, damages, penalties, actions, losses, costs, and expenses including legal costs and advocate fees arising from breach of this Policy, misuse of the Website, violation of Applicable Laws, infringement of third-party rights, unauthorized activities, cyber misuse, or submission of false, inaccurate, misleading, or unlawful information.

  1. FORCE MAJEURE

The Company shall not be liable for any interruption, delay, deficiency, inaccessibility, operational failure, or inability in performance arising due to circumstances beyond reasonable control including acts of God, cyber attacks, server failures, internet disruptions, power outages, pandemics, governmental restrictions, labour disputes, technical failures, war, civil disturbances, or acts attributable to third-party service providers.

  1. SEVERABILITY

If any provision of this Policy is determined by any competent judicial or regulatory authority to be invalid, unlawful, unenforceable, or contrary to Applicable Laws, such provision shall stand severed and the remaining provisions shall continue in full force and effect.

  1. WAIVER

Failure or delay by the Company in exercising any right, remedy, power, or provision under this Policy shall not constitute waiver thereof nor preclude future enforcement of such rights or remedies.

  1. AMENDMENT AND MODIFICATION

The Company reserves the unrestricted, unconditional, and absolute right to amend, revise, modify, vary, substitute, replace, or update this Policy or any part thereof at any time without prior notice.

Any such amendment or modification shall become effective immediately upon publication on the Website and continued use of the Website thereafter shall constitute deemed acceptance of the revised Policy by the User.

  1. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.

All disputes, claims, controversies, or proceedings arising out of or relating to this Policy or use of the Website shall be subject to the exclusive jurisdiction of the competent courts situated at Pune, Maharashtra.

  1. ENTIRE UNDERSTANDING

This Policy constitutes the complete and entire understanding between the Company and the User concerning the subject matter herein and supersedes all prior communications, understandings, negotiations, representations, or arrangements whether oral or written.

For any questions, clarifications, grievances, or concerns regarding this Privacy Policy, users may contact:

PRASA INFOCOM AND POWER SOLUTIONS PRIVATE LIMITED

Website: https://prasa-pl.com/

Email: enquiry@prasa-pl.com

Registered Office Address: 501, 502, Teerth Exchange, Sr No.45 1A/1, Pune Bangalore Highway, Baner, Pune, Maharashtra, 411045 IN

PRASA Support ✕